Your answers, not the internet’s.
Every agent — voice, WhatsApp and web chat — answers from one knowledge base built from your documents, your website and your pricing. If it’s not in your knowledge, the agent says so instead of guessing.
Works with the tools you already use
Built to finish the job
Upload the documents you already have
PDFs, Word files, spreadsheets, price lists — drop them in and they become searchable knowledge chunks your agents cite from.
Import your public website
Point the importer at your site and it reads your pages — including meta content and app data on JavaScript-rendered sites — with your consent recorded.
Structured pricing and scenario knowledge
Pricing sheets and Q&A scenarios are extracted into structured form, so “how much is X?” gets a precise answer, not a paragraph.
Semantic retrieval, not keyword luck
Questions are matched to your content by meaning using embeddings, so customers can ask naturally and still hit the right answer.
Honest fallbacks by design
When the knowledge base has no answer, agents say so and follow your fallback rules — capture details, hand off, or point to a human.
One update, every channel
Change a price or policy once and your phone, WhatsApp and website agents all answer with the new information immediately.
Live in a few guided steps
Add your sources
Upload documents, import your website, or add pricing and scenario knowledge in the portal.
Review what was captured
See every chunk, source and structured value — edit or delete anything before it reaches customers.
Test with real questions
Ask the test console the questions your customers ask and check the answers cite the right knowledge.
Publish to your channels
The same approved knowledge instantly powers voice, WhatsApp and web chat agents.
Running for real businesses
VeduMitra runs ChatnCall agents to answer course and admissions questions and capture student enquiries around the clock.
VeduMitraEducation & tutoringEverything else your agents can do
Common questions
What file types can I upload?
PDF, Word, Excel, CSV, plain text, Markdown and JSON are supported for document knowledge, plus a dedicated flow for pricing sheets.
Can it read my website automatically?
Yes — the website importer crawls your public pages with your consent, including extracting content from JavaScript-rendered sites where possible, and tells you honestly how much it could read.
How do I stop the AI from making things up?
Agents are constrained to answer from your approved knowledge. When there is no grounded answer, they acknowledge it and follow your fallback rules rather than improvising.
Can I see what the AI knows?
Yes. Every knowledge source, chunk and structured value is visible and editable in the portal, and you can delete anything instantly.
Does each channel need its own knowledge?
No — one knowledge base powers all channels. You can still tune per-agent behaviour and prompts individually.
How fresh are the answers after I update something?
Immediately. Knowledge changes apply to live agents as soon as they’re saved — no re-deployment needed.