Where your customers already are: WhatsApp, answered instantly.
An AI agent replies to WhatsApp messages in seconds with grounded answers, your team takes over in a shared inbox when needed, and approved template campaigns keep customers coming back.
Works with the tools you already use
Built to finish the job
AI answers first, instantly
Product questions, opening hours, prices, policies — the agent answers from your knowledge base the moment a message arrives.
A real team inbox behind the AI
Conversations land in a shared WhatsApp inbox with assignment, notes, tags and status — your team picks up exactly where the AI left off.
Template broadcasts that comply
Send Meta-approved template campaigns to opted-in contacts with delivery tracking — re-engage customers without risking your number.
Official APIs, your choice of route
Connect through Twilio WhatsApp or directly via the Meta WhatsApp Cloud API with embedded signup — both fully supported.
Bookings and orders in the chat
The agent can offer appointment slots, take structured orders and confirm details without the customer ever leaving WhatsApp.
Session-window aware
The platform respects WhatsApp’s 24-hour customer service window automatically — free-form replies inside it, approved templates outside it.
Live in a few guided steps
Connect your WhatsApp number
Link a Twilio WhatsApp sender or use Meta’s embedded signup to connect the Cloud API — guided, in minutes.
Ground the agent in your knowledge
The same knowledge base that powers your voice and web chat answers powers WhatsApp — one source of truth.
Set up your team inbox
Invite teammates, define who gets assigned what, and create quick replies and saved templates.
Approve your message templates
Create and sync Meta template messages for follow-ups and campaigns directly from the portal.
Go live and broadcast
Publish the agent, watch conversations flow into the inbox, and schedule your first opted-in campaign.
Running for real businesses
Trippy Taless uses ChatnCall to answer trip questions on WhatsApp and its website, and to collect leads for its travel planners.
Everything else your agents can do
Common questions
Do I need WhatsApp Business API access?
Yes, and we make it easy: connect through Twilio WhatsApp or use Meta’s embedded signup flow to link the Cloud API — both are guided inside the portal.
Can my team reply manually too?
Absolutely. The shared inbox shows every conversation; your team can take over from the AI at any point, assign threads, add notes and send template messages.
What is the 24-hour window and do you handle it?
WhatsApp allows free-form business replies for 24 hours after a customer’s last message. The platform tracks this automatically and requires approved templates outside the window, so you stay compliant.
Can I send marketing broadcasts?
Yes — to contacts who have opted in, using Meta-approved templates. Campaigns include targeting, scheduling and delivery reporting.
What do WhatsApp conversations cost?
Meta charges per-conversation fees that vary by country and category; these are passed through transparently on top of your plan. We’ll walk you through expected costs on your demo.
Can the AI and a human work the same conversation?
Yes. The AI handles first response and routine questions; the moment a human replies or claims the thread, the AI steps back.